Refund & Returns Policy
We want you to actually love your Burnt Peanut Merch, not just tolerate it. If something’s not right, here’s how we handle returns, exchanges, and refunds.
1. Return Window
You have 14 days from the date your order is delivered to request a return or exchange. Unfortunately, we can’t accept returns requested after this window has closed.
2. Condition of Returned Items
To be eligible for a return, items must be:
- Unworn, unwashed, and in the same condition you received them
- In their original packaging, with tags attached
- Free of stains, odors (yes, including candle and detergent smells), or signs of wear
Items that don’t meet these conditions may be denied a refund, or subject to a partial refund at our discretion.
3. Non-Returnable Items
The following items cannot be returned or refunded, except where required by law or where the item is defective:
- Final sale or clearance items (marked as such at checkout)
- Gift cards
- Items marked as custom, made-to-order, or personalized
4. How to Start a Return
- Email us at contact@burntpeanut-merch.com with your order number and the item(s) you’d like to return or exchange.
- We’ll confirm eligibility and send you return instructions, including the return address.
- Pack the item(s) securely and ship them back using a trackable shipping method — we recommend this since we can’t issue a refund for items lost in transit back to us.
5. Refunds
Once we receive and inspect your return, we’ll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 7–10 business days, though your bank or card issuer may take additional time to post the credit. Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, etc.).
6. Exchanges
Want a different size or color instead of a refund? Let us know when you start your return, and we’ll get the replacement shipped out once we receive the original item back — subject to availability. If your preferred size or color is out of stock, we’ll offer a refund instead.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn’t what you ordered, contact us at contact@burntpeanut-merch.com within 7 days of delivery with your order number and a photo of the issue. We’ll cover the cost of return shipping and send a replacement or full refund — your choice.
8. Return Shipping Costs
Unless your return is due to our error, you are responsible for return shipping costs. Shipping costs are non-refundable.
9. Late or Missing Refunds
If it’s been more than business days since your refund was approved and you haven’t seen it, first check with your bank or card issuer, since processing times vary. If you’ve done that and still haven’t received your refund, contact us at contact@burntpeanut-merch.com.
10. Contact Us
Questions about a return, exchange, or refund? We’re here to help:
Burnt Peanut Merch 266 E 5th St, San Bernardino, California, 92410
Phone:(907) 345-5711
